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Dental insurance, Dentist is not filing out my claim

I do have dental insurance but wanted to change my dentist so I called 1800dentist line and found a dentist from that.  The dentist does not participate in my network I was told when I called them they do not participate in any dental network but they will file any claim to my dental insurance company.  I was told all I had to do was pay them in full first and then they would file the claim.

So I had my dental cleaning and X-rays and paid it in full like they told me to do.  A month passed and I did not get any of my money back.  So I called the dental office and felt like I was was getting a bums rush.  I was not happy with the conversation.  I told them I want them to file the claim like they said they would so I can get some of my money back.

When another week goes by and nothing was done I called my insurance company and was told there was nothing they can do about it because I am not aloud to go outside of the network and be covered.   So even if the dentist I went to filed a claim they would send a rejection letter.

I am so upset the dental office knew what dental insurance I had and made it sound like they could file a claim and I would have some saving that is why I went to them in the first place.  When I called all the staffing would say is that they filed the claim like I told them to do.  If the insurance company does not accept it that is on me!!   I feeling so ripped off.  What can I do about this?

Posted on Wednesday, Jun. 23rd 2010 10:22 PM | by Dental | in Cleaning, Dental Claims, Dental help, Dental Insurance | No Comments »

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