Dental Insurance, Over charging dentist
Who do I call when I have a dentist that lie to me about my dental insurance paying a claim? I had to do a root canal and my dentist at the time told me that my insurance plan would pay 50% of the cost of the root canal. Based on that he said the total cost was $800.00 my cost would have only been $400.00. $400.00 is a lot of money but I was able to get that together to have the root canal he said I needed.
After the fact I am now being charged for $640.00 for the root canal. When I got this bill in the mail instead of $400.00 thought it was some type of error and called the dental office. Where I was told that my insurance plan did not cover as much as they thought it would and so I owe the $640.00.
I called my dental Insurance plan that told me since I went to an Endodontic they do not cover 50% but only 20%. I called the dental office who told me that the dentist in their office that did my root canal was a specialist so that is why the claim got filed that way. I told him this was not what was told to me and I would only pay the $400.00 which I was told.
I am so upset I only did the root canal because of the price they told me I had to pay. I feel I was bate and switched. Since I asked the lady if she was sure of the cost and was told yes because she called my dental insurance to confirm coverage. I am still getting the billing for the difference and do not feel I should have to pay it but they are stating they will put it on my credit report. Who do I call about this?